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All poles are shipped via Federal
Express Ground, in continental US only.
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Frequently Asked QuestionsGeneral Information on X-Pole
What
is in the X-Pole Box?
Technical
Using X-Pole
Sales, deliveries and payments
About Vertical Leisure Ltd
General Information on X-PoleWhat is in the X-Pole Box?X-Pole is delivered in a 4 colour box with a carry handle. Inside this is a hi-density foam inner which holds and protects the parts. Contained in the inner are all the parts (base, upper support, poles, extensions, tools etc.) to construct an X-Pole to cover heights from 2235mm (7' 4") to 2745mm (9'). X-Pole also includes a full 8 page picture assembly manual and a 1 hour assembly and instruction DVD.How many pieces is X-Pole?X-Pole consists of 2 main poles to which extensions are added t increase the overall height. The X-Pole is designed to be used from 2235mm (7' 4"" / 88"") to 2745mm (9' / 108"")What height will I get in the box?Unlike other poles X-Pole does not need to be cut to height so it can be moved to different height venues. The box will allow you to construct a pole from 2235mm (7' 4" 0r 88") to 2745mm (9' or 108"). To go higher extensions are added.My ceiling is over 9'X-Pole uses extensions to increase it's height. Extensions are available in 100, 125, 250, 500 and 1000mm sizes. X-pole can be used up to 3650mm (12' / 144") in standard format above that it is advised to use additional support. X-Pole has been used at 4250mm (14' / 168") with no problems but safety must always be a priority. X-Pole technical support can help with poles above 3650mm (12' / 144"). How long does it take to put up?Once the height has been measured and the extensions selected the X-Pole takes no more than 10 minutes to erect for the first time -that's reading the instructions at the same time! After that it takes 2~3 minutes.How long does installation take?When first assembling X-Pole it will take about 10 minutes as the height will need to be measured, the extensions selected (if required) and the adjuster screwed into the main upper pole. Subsequent installations will take 3~5 minutes depending on the level of breakdown.How portable is it?X-Pole is supplied in a carry box with a hi-density foam inner. It can be carried in the box but the box will not stand day to day use. The foam inner can be transferred to an optional nylon carry case which makes X-Pole extremely portable.How much does it weigh?The X-Pole with it's foam inner and carry case weighs approx 20Kg.How big is the box or carry case?The X-Pole box measures 1140 x 120 x 430mm (44.9"" x 4.7"" x 16.9"")Does it come with a carry case?X-Pole is delivered in a 4 colour cardboard carry carton with a hi-density foam inner. This however is only really for transport home and not for general transport use. An 'optional' nylon carry case is available for this. The foam inner is transferred to the nylon case. Nylon is used because, unlike metal carry cases, it will not damage car paint work, seats etc. when it is transported.Is it static or spinning?X-Pole is a Duo-Pole. This means it is static and spinning in one pole. 2 screws are released or tightened to change X-Pole from static to spinning or back again. This takes less than 15 secs. With the screws tightened the X-Pole is locked solid. In the UK 95% of the Pole excercise schools teach on 'static' poles. It is more difficult to learn on a static pole but better long term as it more diffciult to go from spining to static than the other way round.What ceilings surfaces can I use it on?X-Pole can be used against almost any level ceiling surface. It's silicone edging has hi-grip capabilities. Rough surfaces, such as artex, may present a problem depending on how rough they are. It is not a case of not being stable enough it as to whether the ceiling will be damaged if uneven pressure is placed on it. X-Pole can not be used on false or suspended ceilings.What's on the DVD?The 1 hour X-Pole Experience DVD is hosted by Katie Coates one of the Uk's most prolific dancers and a leading teacher of pole exercise and dance. During the DVD Katie shows the viewer and one of her students how to assemble X-Pole explaining about joists, measurements and other important points relating to the X-Pole. Katie then goes through a warm up, shows her student, who also tries each move, 6 basic spins with breakdowns, some floor work to join it all together and then finishes off with a 3 minute show combining all the moves.Does X-Pole come with Instructions?X-Pole has both a detailed 8 page photographic assembly manual and an assembly and instructional DVD.Will it damage my floor?X-Pole has a soft silicone pad around the base. This gives excellent adhesion to virtually any surface and also stops any damage. As with any pressure pole it is possible that marks may occur but these can be rubbed off.What else will I need?Everything to assemble the actual X-Pole is in the box. Additional items are a tape measure - to measure the ceiling height and the distance from the wall for future installations, a pair of step ladders ( a chair can be used but id not recommended) and possibly a stud finder to locate the joists. A pencil is also useful to discretely mark the pole position.TechnicalHow can I insert/remove the adjuster quickly?The best was to do this is to hold the adjuster with the tube hanging downwards and spin the tube. Either brush your hand over the tube to spin it or get someone else to spin the tube. There is also an optional accessory that fits in a hand drill and allows the drill to spin the adjuster into the main pole.How do you release the poles tubes if they are stuck?X-Pole is supplied with release rods. With the base in 'static' mode insert the rod and turn anticlockwise. If tubes joints still will not release place the tubes on a flat surface, insert the rods and with one rod against the surface give the other rod sharp tap. It is not force that releases the tubes it is the shock. If the tube still will not release place something solid under the release rod so it is parallel to the surface the poles are on and try again. This so that the shock goes into the solid object and is not absorbed by the rod itself.How tight does the adjuster have to be?The X-Pole adjuster needs to be tight but not over tight. Tighten the adjuster and check the X-Pole for movement. Try a spin if there is no movement the ppole should be fine. If there is any movement further tighten the adjuster. It helps to have someone stand on the base to compress the floor whilst tightening the adjuster.Adjuster cover is stiffIf the adjuster cover O-ring is too tight and will not slide, rub a tiny film of Vaseline on to the O-ring. DO NOT get the Vaseline on the pole. Only a very tiny amount is needed, just enough to dampen the O-ring. If too much is put on wipe off with a tissue. Cover should now slide easily.I can not find the adjuster!The screw adjuster is under the adjuster cover. There are three small slots in the centre of the foam box and one slot has longer thin cut outs at both ends. It is the bottom slot when the foam inner is viewed with the large circular upper dome thinner pieces at either end (one with a long screw section). That is the adjuster. Just take the whole unit out of the box, press on the release button at the top of the tube and slide the cover off. Remove the foam cover support and screw into the upper main poleI can not find the NutThe nut is under the adjuster cover. Please press in the two locating buttons at the top of the adjuster cover, slide off the cover and the nut is underneath. Remove the foam support ring before use.InstallationWhat are joists?Joists are the pieces of wood or metal that support the floors in a building. The ceiling is also normally attached to them. X-Pole uses pressure to stabilise it so it needs to be positioned against two joists.How do I locate joists?Joists can be located by either tapping across the ceiling with a knuckle or with an electronic stud finder. With a knuckle you tap across until a more solid sound is heard - this is a joist or beam. A hollow sound is the space between the joists. A stud finder will locate the joist electronically (see what is a stud finder).What is a stud finder?A stud finder is an electronic device that lactates solid objects such as joists, beams etc. It senses changes in density of the material it is measuring and either 'beeps' or lights an LED.Using X PoleWhat should I wear?Pole exercise and dance moves require friction between skin and the pole therefore the more exposed skin the better. Shorts and a crop top are ideal, bikini for the more daring. However, it is important to feel comfortable so wear what you feel comfortable wearing even if you may not be able to do some of the moves due to lack of friction. X-Pole has a range of suitable pole excercise and dance clothes on the web site.What shoes are best?Pole The more friction on the pole the better so bare feet, dance shoes or boots are best. However, trainers and or any other comfortable shoes are fine. If using trainers try to use ones with a low friction sole as pole dancing requires you to rotate on the ball of your feet and that can be difficult in trainers.Does the pole need cleaning?Yes any pole needs cleaning as skin contact, sweat etc. will make the pole slippery. A slippery pole is dangerous as the user could slip off the pole causing serious injury. Clean the pole regularly with a glass cleaner or hi alcohol baby wipes and dry of with a soft towel.Lotions and oilsNEVER use body lotions or oils prior to using a pole. This is extremely dangerous as the user could slip off the pole causing serious injury.Sales, deliveries and paymentsHow do I order one?X-Pole can be ordered either on our Online web shop or by calling 1-800.769.4866.Just measure you room height, use the online calculator to select what you need and place your order. If you have any queries or questions please call Vertical Leisure is here to help. Delivery TimesProviding an order is accepted before 12 o’clock midday the delivery will be dispatched the same day.Important: Delivery time is in working days and the time is calculated from the start of the day following the order so an order placed on Monday via 48hr service will arrive latest Wednesday. Please Note: There are no Saturday deliveries. About Vertical Leisure LtdDoes Vertical Leisure have insurance?Yes, Vertical Leisure has product liability insurance. It covers any manufacturing fault with the product. However, it does not cover misuse, incorrect instalation, modification or any other personal or third party injury or damage caused by any of these. It also does not cover personal injury caused by the actual use of a pole which is entirely at the owner and/or users discretion.
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Call us! 1-800.769.4866 |
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