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Frequently Asked QuestionsGeneral Information on X-Pert/Sport/Kendra Sport Pole
What is the return policy?
Technical
Using X-Pole
Sales, deliveries and payments
About Vertical Leisure Ltd
General Information on X-Pert/Sport/Kendra Sport PoleWhat is the return policy?Our official policy is that all sales are final. Unopen & unused poles can be returned within 30 days of purchase. A 10% re-stocking fee may be applied. What is the X-Pole warranty?All X-Poles and their associated parts are guaranteed free of manufacturing defect for a period of 6 months from date of purchase. Defects from use, wear and tear, chipped edges from pole to pole contact, or being dropped, and anything outside of a pure manufacturing defect are not covered. This does not affect your statutory rights. If there are any manufacturer defects or damages caused during shipping we will replace any necessary parts at our discretion. We Absolutely want to make sure you have a fully fuctional X-Pert/Sport/Kendra. What is the ceiling height range of the standard X-Pert/Sport/Kendra Pole sets?The X-Pert/Sport standard set will allow you to construct the pole from 7' 4" 0r 88" to 9' or 108". Refer to height chart in the Shop Online - extension section for ceiling heights up to 11 ft. Please call the office for ceiling heights higher than 11ft. The Kendra Sport Pole will allow you to construct the pole from 7'3" or 87" to 8'10" or 106". Extensions can be purchased up to 10' 10". What is the weight limit and/or how sturdy are the poles?We do not have an official weight limit. We have set it up at high heights and have had 2 dancers (250+lbs) on a single X-Pert/Sport/Kendra and it has been completely secure! The X-Pert/Sport/Kendra pole are professional grade poles that are VERY stable. You can do the most advanced move/tricks on them. If you set up any of the poles properly you literally cannot knock it down!! How long does installation take?Once the height has been measured and the extensions selected the X-Pert/Sport/Kendra Poles take 15-30 minutes to install for the first time. It is important to read and understand the instructions completely. It will also help to read the installation supplement and refer to height chart provided in the packing slip envelope taped on the outside of the box. Once you've installed your pole a few times, it should only take ~5 minutes to set up/take down!!Are all X-Poles portable and are carry cases provided in the standard kit?Yes, all X-Poles are multi-piece and portable. The X-Pert is supplied with 2 nylon carry cases, one for the individual pole pieces and the round case for the dome and base which makes X-Pert extremely portable. The Sport Pole complete set comes inside one nylon carry case. The Kendra Sport Pole complete set comes inside one nylon carry case as well as a color box with handle. How much does it weigh?The X-Perts are 45lbs in the box. The Sport/Kendra Pole are each 33lbs in the box.How big is the box or carry case?The X-Pert box is 45"x17"x5 and Sport/Kendra pole box is 45"x10"x4".Are the poles stationary(static) or spinning?X-Poles come in two types. SPORT (XS) is a purely static pole(non-spinning). XPERT (XX) is static and spinning in one pole. To change the mode of operation 2 screws are released or tightened to transfer X-Pert from static to spinning or back again. This takes less than 15 secs. With the screws tightened the X-Pert is locked solid and is in Static mode.What ceilings surfaces can I use it on?X-Perts/Sport/Kendra poles can be used on any solid, level ceiling surface. All X-Poles can NOT be used on false or suspended ceilings. There is a silicone pad which has high grip capabilities on the ceiling dome/plate. For textured surfaces such as popcorn ceilings, a ring may be left where the dome/plate presses against the ceiling although it will be completely stable & functional if set up properly.Do all X-Pole come with instructions and installation DVDs?All X-Poles only come with a detailed photographic assembly manual. You can see an installation video on YouTube for the X-Pert. Also read the installation supplement provided in the packing slip on the outside of the X-Pert pole box or click on the top assembly tab on the home page. Sport/Kendra installation supplements coming soon! Part 1: http://www.youtube.com/watch?v=pOatler1HyU Part 2: http://www.youtube.com/watch?v=RqERKwBHpkM Will X-Poles damage my floor and what floors can X-Poles be used on?All X-Poles have soft silicone pads around the base. This gives excellent grip to virtually any surface and also stops any damage. As long as the silicone pad is clean and undamaged no marks will be left on the floor.What else will I need?Everything to assemble X-Poles are in the box. For first time installation at a particular location, you should use a tape measure to measure the ceiling height. Refer to the height chart provided in the packing slip on the outside of the pole boxes (or by clicking the yellow box on the shop online-extension page) to determine what extensions should be used. Also for first time installation it is recommended that you use a ladder and a stud finder to locate the ceiling stud/joist. If you mark or take note of this pole position, you will never need to climb on a ladder again to remove or install your X-Pole!!TechnicalHow can I insert/remove the adjuster quickly?The best was to do this is to hold the adjuster with the tube hanging downwards and spin the tube. Either brush your hand over the tube to spin it or get someone else to spin the tube. There is also an optional accessory that fits in a hand drill and allows the drill to spin the adjuster into the main pole.How do you release the poles tubes if they are stuck?X-Pole is supplied with release rods. With the base in 'static' mode insert the rod and turn anticlockwise. If tubes joints still will not release place the tubes on a flat surface, insert the rods and with one rod against the surface give the other rod sharp tap. It is not force that releases the tubes it is the shock. If the tube still will not release place something solid under the release rod so it is parallel to the surface the poles are on and try again. This so that the shock goes into the solid object and is not absorbed by the rod itself.How tight does the adjuster have to be?The X-Pole adjuster needs to be tight but not over tight. Tighten the adjuster and check the X-Pole for movement. Try a spin if there is no movement the ppole should be fine. If there is any movement further tighten the adjuster. It helps to have someone stand on the base to compress the floor whilst tightening the adjuster.Adjuster cover is stiffIf the adjuster cover O-ring is too tight and will not slide, rub a tiny film of Vaseline on to the O-ring. DO NOT get the Vaseline on the pole. Only a very tiny amount is needed, just enough to dampen the O-ring. If too much is put on wipe off with a tissue. Cover should now slide easily.I can not find the adjuster!The screw adjuster is under the adjuster cover. There are three small slots in the centre of the foam box and one slot has longer thin cut outs at both ends. It is the bottom slot when the foam inner is viewed with the large circular upper dome thinner pieces at either end (one with a long screw section). That is the adjuster. Just take the whole unit out of the box, press on the release button at the top of the tube and slide the cover off. Remove the foam cover support and screw into the upper main poleI can not find the NutThe nut is under the adjuster cover. Please press in the two locating buttons at the top of the adjuster cover, slide off the cover and the nut is underneath. Remove the foam support ring before use.InstallationWhat are joists?Joists are the pieces of wood or metal that support the floors in a building. The ceiling is also normally attached to them. X-Pole uses pressure to stabilise it so it needs to be positioned against two joists.How do I locate joists?Joists can be located by either tapping across the ceiling with a knuckle or with an electronic stud finder. With a knuckle you tap across until a more solid sound is heard - this is a joist or beam. A hollow sound is the space between the joists. A stud finder will locate the joist electronically (see what is a stud finder).What is a stud finder?A stud finder is an electronic device that lactates solid objects such as joists, beams etc. It senses changes in density of the material it is measuring and either 'beeps' or lights an LED.Using X PoleWhat should I wear?Pole exercise and dance moves require friction between skin and the pole therefore the more exposed skin the better. Shorts and a crop top are ideal, bikini for the more daring. However, it is important to feel comfortable so wear what you feel comfortable wearing even if you may not be able to do some of the moves due to lack of friction. X-Pole has a range of suitable pole excercise and dance clothes on the web site.What shoes are best?Pole The more friction on the pole the better so bare feet, dance shoes or boots are best. However, trainers and or any other comfortable shoes are fine. If using trainers try to use ones with a low friction sole as pole dancing requires you to rotate on the ball of your feet and that can be difficult in trainers.Does the pole need cleaning?Yes any pole needs cleaning as skin contact, sweat etc. will make the pole slippery. A slippery pole is dangerous as the user could slip off the pole causing serious injury. Clean the pole regularly with a glass cleaner or hi alcohol baby wipes and dry of with a soft towel.Lotions and oilsNEVER use body lotions or oils prior to using a pole. This is extremely dangerous as the user could slip off the pole causing serious injury.Sales, deliveries and paymentsHow do I order one?X-Pole can be ordered either on our Online web shop or by calling 1-888.976.5387.Just measure your ceiling to floor height, use the online calculator to select what you need and place your order. If you have any queries or questions please call X-Pole US is here to help. Delivery TimesOrders are shipped via FedEx Ground 2-5 days with signature required, in continental US only. About Vertical Leisure LtdDoes Vertical Leisure have insurance?Yes, Vertical Leisure has product liability insurance. It covers any manufacturing fault with the product. However, it does not cover misuse, incorrect instalation, modification or any other personal or third party injury or damage caused by any of these. It also does not cover personal injury caused by the actual use of a pole which is entirely at the owner and/or users discretion.
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